Office Support Helper

Organizational Context

The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable communities, towns and cities with the goal of providing adequate shelter for all. UN-Habitat has been a partner with the number of ministries at national and provincial level, development partners, civil society organizations and academia.

UN-Habitat Pakistan Country Programme Pakistan, 2018-2022 lays down the roadmap for achieving the New Urban Agenda focusing on right to adequate housing, universal access to safe and affordable drinking water and sanitation and other basic services, sustainable economic growth, building resilience and protection and conservation of natural habitat as well as Sustainable Development Goals (SDGs) particularly SDG11 aiming to make cities and human settlements inclusive, safe, resilient, and sustainable. The Country Programme is aligned with the Pakistan United Nations Sustainable Development Framework (UNSDF) One UN Programme (OP-III).

UN-Habitat provides a cross-cutting approach for reducing vulnerabilities and risks before and after the disasters. The organization’s approach to disaster risk management/disaster risk reduction, reconstruction and recovery is based on its long-standing experience in working closely with the communities, provincial and local authorities to meet their needs for land, shelter, basic services, secure tenure and infrastructure while simultaneously addressing the longer-term development needs and advocating on policy interventions.

The project "Facilitating the flood-affected population to access and protect their Housing, Land, and Property Rights (HLP) to ensure tenure security through Capacity Building of the Key Stakeholders in the flood-affected districts of Pakistan" is funded by the National Protection Sector of the United Nations High Commissioner for Refugees (UNHCR). The primary objective of this project is to enhance the capacities of key stakeholders at national and local levels regarding Housing, Land, and Property Rights (HLP) to safeguard the rights of those affected by the floods. This is achieved by enabling local forums to disseminate information and provide legal assistance to the most vulnerable flood-affected individuals and communities, ensuring their tenure security access. Additionally, the project engages in consultations with land administration and governance provincial institutions to improve their service delivery mechanisms, thereby striving for durable solutions as a disaster preparedness measure for future disasters.

Duties and Responsibilities

Under the direct supervision of Project Manager (HLP Project) & Habitat Programme Manager (HPM) in Pakistan, and overall supervision of Human Settlements Officer (HSO) in the Regional Office for Asia and the Pacific (ROAP), the incumbent will have the following duties and responsibilities:

• Creating and maintaining an efficient and accessible filing system.
• Arrange and sort all incoming mail/documents while maintaining a tracking log of the mail coming in and going out from office.
• Maintain record of office utensils and other service items.
• Use of scanner to convert forms, receipts, and proposal documents into electronic format.
• Use of photocopier for reproducing document copies, etc.
• Provide general office support services to help ensure the smooth functioning of the department.
• To ensure that lights and electric appliance are properly switched off while leaving the office.
• The duties and responsibilities mentioned above are not exhaustive, and the post holder may be required to carry out additional duties within reason, based on their level of skills and experience. This may include adjustments to the job description and involvement in humanitarian emergencies when needed.

Competencies

Corporate Competencies:

• Promotes UN’s values and ethical standards (tolerance, integrity, respect, results orientation, impartiality)
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Knowledge Management and Learning

• Actively works towards continuing personal learning and development.
• Excellent communication and interpersonal skills (written and oral)
• Ability to work under pressure and difficult conditions and to work with minimal supervision
• Sensitivity to and responsiveness to all partners,
• Respectful and helpful relations with all UN staff

Required Qualifications

Education:

Higher secondary or equivalent qualification.

Experience:

A minimum of 1 years of relevant work experience in performing office support services in national or international organizations.

Working Knowledge computing skills including MS-Office applications

Language:

Proficiency in English and Urdu is an advantage. Knowledge of local languages is essential.

REMUNERATION

Payments will be made monthly and based on deliverables over the contract period. The rate is determined by functions performed and experience of the contractor. The fee will be paid as per agreement.